Privacy Policy

 

Thank you for taking the time to stop by the SteveNicelMusic.com.au privacy policy. Please take a moment to read it carefully. We are committed to protecting and respecting your privacy. We also value your comments in this regard.

This privacy policy describes to you:

  • who we are
  • what data we collect and store about you
  • analytics information gathered
  • what we share with others; payments
  • who on our team has access
  • data breach procedures we have in place

1. Who we are

For the purposes of data collection law, the “controller” is https://stevenicelmusic.com.au (now on referred to as “Steve Nicel Music”, “SNM”, “stevenicelmusic.com.au”, “us”, “our”  or “we”), a sole trader business operating from Victoria, Australia.
Our website address is: https://stevenicelmusic.com.au and we offer this website, it’s services and ecommerce tools to you.
Our contact address is: PO Box 207, Euroa Victoria 3666 Australia
Our contact email is: stevenicelmusic@gmail.com
Our ABN is: 297 711 793 47

2. What data we collect and store

We collect information about you (now on referred to as “you”, “your”, “user” or “visitor”), during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. No credit card information is ever stored in our database or website servers. All payment processing information is passed directly to the appropriate gateway through it’s API for the express purpose of paying for goods and services, and cannot be accessed by stevenicelmusic.com.au.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Comments

When visitors leave comments on the site or rate products we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images or pixel based graphics to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data stored within images on the website.

Contact forms

When you contact us through our web based form all information is served over a secure https connection. We collect and retain your information to assist us in dealing with your inquiry. We do not use this information for marketing or any other purpose. If you checked the option to join our special offers email list, your information will be used according to our email lists terms and conditions in compliance with governing GDPR laws.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. Analytics

Who we share data with

stevenicelmusic.com.au use Google and Pinterest Analytics. This analytical metadata is delivered through a secure, encryted API (application program interface) to allow statistical site use data to be collected. 

Where we send your data

Data captured is sent to Google and Pinterest Analytics with non recognisable identifiers. This anonymous information does not contain any personal identity data to recognise an individual site visitor.

Visitor comments and product reviews may be checked through an automated spam detection service when leaving blog or product comments. Your IP address is captured to help protect this site from automated spam bots. 

How long we retain your data

If you leave a comment or product review on stevenicelmusic.com.au, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

When you create an account on this website your information is stored in a database for the sole purpose of managing your shopping experience within stevenicelmusic.com.au. This information is required and enables us to provide a safe, legal commerce transactions and shopiing experience. Any information provided between users and this website is served over a secure, double socket, encrypted https connection. It is the users responsibility to ensure personal digital devices used to complete such website transactions are safe and free of spyware and viruses which may compromise ecommerce security and transaction. stevenicelmusic.com.au will not be held responsible for issues arrising from faulty or corrupt external or third party systems not provisioned through this service. 

How we protect your data

All website traffic and email on stevenicelmusic.com.au is delivered over an encryptic https protocol SSL (secure socket layer) connection to ensure a secure information transfer between user and web interface.  Although being one of the strongest industry standard security protocols, we cannot be held responsible for systems and infrastructure used to transact which are out of our control. These include but are not limited to ISP’s (internet service providers), multi-route data diversion and connection points, or personal computer hardware which may compromise user security.

4. What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

Paypal

We accept payments through PayPal payment gateway. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

By using this extension, you may be storing personal data or sharing data with an external service.

Please see the PayPal Privacy Policy for more details.

Stripe

We accept payments through the Stripe payment gateway. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

By using this extension, you may be storing personal data or sharing data with an external service.

Please see the Stripe Privacy Policy for more details.

5. Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

6. What data breach procedures we have in place

In the unlikely event that a security breach occures through illegal harvesting of data, whether through physical, mechanical or electronic mediums, stevenicelmusic.com.au will use the contact information provided in the account you used to register at our site to notify you as soon as possible.

All passwords relating to user accounts are salted and hashed to ensure they are unreadable by any person or system other than the host system used to create it.

stevenicelmusic.com.au does not store or hold any credit card information on our internal or website database. These are handled by the relevant payment gateway service.

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